Although you may file a written complaint about an instructor, test administration or the hands-on assessment process, Safe Kids will not accept appeals based on test questions or missed deadlines. The complaint should identify the problem area and provide specific details and background information to support the concerns.

All complaints and appeals must include clear supporting documentation and be postmarked within seven days for test administration- related incidents and 90 days for all other types incidents being addressed. Please complete and use the appeals form, available in Resources->Forms as a cover sheet for your submission.

Safe Kids will investigate and respond in writing to all complaints and appeals in as timely a manner as possible.

As appropriate, the National Child Passenger Safety Board and state CPS training contact will be consulted. Should this be the case, no identifying information will be provided to any member of the board or the CPS community.

All decisions by Safe Kids are final and may not be brought up for another appeal.