Rescheduling Your Registration

Any individual (or organization manager) is able to reschedule/ transfer his or her registration (the registrations of his or her agency’s affiliates) to another course at any time, up to and including the first day of the original course. Payment for the original registration will be transferred to the new registration at no additional charge.

Individual: To do this, after logging into Online Services, choose VIEW COURSE REGISTRATION HISTORY from the action items list in your profile and select the registration you would like to reschedule/transfer.

Organization Manager: After logging into Online Services, choose CANCEL/RESCHEDULE/SUBSTITUTE REGISTRATION from the action items in the organization’s profile, then select VIEW REGISTRATIONS for the individual.  Select VIEW DETAILS.

Choose RESCHEDULE REGISTRATION from the actions items listed. Review the reschedule policy and click the link to continue. The policy is also stated below:

• There is no fee charged for a reschedule
• You can reschedule your registration to a different course at any time up to and including the first day of class
• You can only reschedule to attend public courses with open seats

Search for certification courses in your area and choose CONFIRM THE REGISTRATION RESCHEDULING on the course details page.

You will be notified by e-mail concerning the transfer and the details for the new course. The new registration will also appear in your profile under the action item VIEW COURSE REGISTRATION HISTORY.

PLEASE NOTE: Once you have rescheduled/transferred your (an affiliate’s) registration, you are no longer eligible for a refund of any kind. However, you may reschedule and attend a different course.

Substitutions

Any individual (or organization manager) is able to transfer his or her registration (registrations of his or her agency’s affiliates) to another person at any time, up to and including the first day of the course. The individual or agency paying for the registration must be the same for both people. Payment of the original registration will be transferred to the new registration at no additional charge.

To be able to designate a person as a substitute, the new person must already have a profile in the Safe Kids system. The original student will need this person's SK ID to designate them as a substitute.

To designate a substitute, after logging into Online Services, the original student must choose VIEW COURSE REGISTRATION HISTORY from the action items list in his or her profile and select the registration he or she would like to submit a substitute.

Choose SUBSTITUTE REGISTRATION from the actions items listed. Review the substitution policy and click the link to continue. The policy is also stated below:

• Once a substitution is made, a refund is no longer possible

Enter the SK ID of the substituting person and click the SUBMIT button. Confirm the identity of the new person and click the link to complete the substitution.

Both students will be notified by e-mail concerning the transfer and the details for the new course. The new registration will also appear in his or her profile under the action item VIEW COURSE REGISTRATION HISTORY.

PLEASE NOTE: It is not possible to transfer a reservation. Only completed registrations can be transferred to another person.

PLEASE NOTE: Failure to properly register the substituting student may prohibit that student from being eligible for certification.

PLEASE NOTE: Due to the nature of substitution, instructor approval for the reservation and the subsequent registration will also be transferred to the new person.

Cancellations

Course Cancellations

If a course is cancelled by an instructor or course administrator, regardless of the reason, all registered students (or the organization manger) will then have the option to either reschedule/transfer their (his or her agency’s affiliates) registration to another course or cancel the registration and receive a full refund.

Registration Cancellations

All registration cancellations must be done online. Customer service is not able to accept cancellation requests.

All registration cancellations, excluding those caused by a cancelled course, are subject to the cancellation fees outlined in the cancellation policy below.

• Cancellations made at least 10 days before the course start date will receive a refund of the course registration fee, minus a $10 cancellation fee.
• Cancellations made nine days or less before the course start date will receive refund minus a $30 late cancellation fee.
• No fees will be refunded for cancellations made on the first date of class

In the case of an unexpected emergency, you may submit a Refund Request to Safe Kids for consideration which can be found in Resources->Forms. Be sure to include the required documentation of the emergency.

To cancel a registration, after logging into Online Services, choose VIEW COURSE REGISTRATION HISTORY from the action items list in your profile and select the registration you would like to cancel.

Choose CANCEL REGISTRATION from the actions items listed. Review the cancellation policy and click the link to continue. The policy is also stated below:

• Any registrant can cancel their course registration at any point
• If the cancellation date is more than 10 days from the start date of the course, the system will refund the registration fee minus $10 Cancellation fees
• If the cancellation date is between nine and one days prior to the start date of the course, the system will refund the registration fee minus $30 Late Cancellation Fee
• If the cancellation is made on the first date of class, the system will NOT refund any the registration fee
• Substitute registrants cannot cancel registration, but can reschedule

Click on CONFIRM CANCELLATION to complete the request. You will be notified via email concerning the cancellation. The cancelled registration will also appear in your profile under the action item VIEW COURSE REGISTRATION HISTORY.

PLEASE NOTE: Substitute registrants cannot cancel a registration, but may reschedule it for a different course.