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CPS Customer Service Survey Available
Safe Kids is interested in your experiences with our toll-free CPS Customer Service by phone (877-366-8154) and e-mail (cps.certification@safekids.org). Please take a few minutes to complete the survey available on the certification Web site under Contact Us. This 20-question survey should take no more than five minutes to complete. There is no limit to the number of times you can share your opinions with us. Thank you for helping us improve our customer service.
Re-Certification
Don’t Risk Your Certification—You may re-certify up to four months before your certification expiration date.
- Seat checks may be logged at any time during your certification cycle and must be approved before you can register for re-certification.
- You must complete registration no later than your certification expiration date.
Once your re-certification registration is processed, you will have 30 days to complete the online exam. The test does not have to be completed by your certification expiration date.
If your test is never started, inadvertently submitted or incomplete when the term expires, it will be graded and you won’t get your money refunded.
Practice Online Test (reprint from June 21, 2005)
Safe Kids realizes that it is a big step to move from a paper-based re-certification exam to an online format.
To help alleviate some questions and anxiety, a sample exam is available for those who would like to become familiar with the online testing process. It is a 10-question multiple-choice exam, and the format is identical to the 100-question re-certification exam.
To access the sample exam, follow these steps:
- Go to http://www.testrac.com/ttonline/.
- Click on “Create an Account” and fill out the form.
- Select “Take an assessment/certification exam.”
- Then you will see a Demonstration Exam.
- Click “start” to take this exam.
In addition to the sample exam, an online exam help guide specifically designed for the CPS certification exam is available. This guide should answer all of your questions about the online testing procedure.
Find this information on our Web site under Resources --> Online Testing.
Is the print too small to read when you access the online exam? This is actually a function of the screen resolution on your computer. The best screen resolution for viewing the test is a minimum of 640x480 and a maximum of 800x600. While you can still access the exam with other configurations, these would produce the most desirable font size.
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